- Privacy Policy
Taifa Care Privacy Policy
At Taifa Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services, including digital platforms, mobile applications, and healthcare network access.
1. Information We Collect
We collect personal, health, and usage information to provide effective healthcare services. Personal information includes your full name, date of birth, gender, contact details, and government-issued identification. Health information includes your medical history, diagnoses, lab results, medications, immunization records, and any relevant treatment information. We also collect usage information from our digital platforms, such as IP addresses, device types, browser activity, pages visited, and session times to improve service functionality. Payment information, including bank or mobile money details, contribution records, and transaction history, is collected to manage financial interactions.
2. How We Use Your Information
Your information is used solely to provide, maintain, and improve healthcare services. This includes managing registration, claims processing, reimbursements, and ensuring seamless care across our network of public, private, and faith-based healthcare facilities. We also use your information to communicate important updates, reminders, health education messages, or service notifications. Additionally, data may be analyzed in aggregate to enhance platform performance, develop healthcare programs, and ensure compliance with legal and regulatory obligations in Kenya.
3. How We Share Your Information
We may share your information with authorized parties to provide healthcare efficiently. Healthcare providers such as hospitals, clinics, and laboratories access necessary information to deliver treatment and coordinate care. Government regulatory authorities, including the Social Health Authority (SHA) and the Ministry of Health, may receive data for reporting and compliance purposes. We may also share information with trusted third-party service providers for IT, payment processing, and analytics purposes, under strict confidentiality agreements. We do not sell, rent, or trade your personal or health information.
4. Data Security
Taifa Care employs robust security measures to protect the confidentiality, integrity, and availability of your data. Sensitive information is encrypted during transmission and storage. Access to personal and health records is strictly limited to authorized personnel only. Our systems are continuously monitored to detect unauthorized access or breaches, and regular data backups are conducted to prevent loss. We strive to maintain high standards of digital security to safeguard your information from misuse or cyber threats.
5. Your Rights
Your personal and health information is retained for as long as necessary to provide healthcare services and comply with legal or regulatory requirements. Inactive accounts may have data archived or securely deleted according to established retention policies. Data that is no longer required for operational or legal purposes will be permanently destroyed to ensure your privacy is maintained.
6. Cookies and Tracking Technologies
Our digital platforms may use cookies, web beacons, and similar technologies to improve user experience, track usage patterns, and deliver relevant services. Cookies may store preferences, session information, and navigation behavior to ensure a personalized experience. Users can manage or disable cookies through their browser settings, although this may affect certain features of our platforms.
7. Changes to This Privacy Policy
Taifa Care may update this Privacy Policy from time to time to reflect changes in our practices, services, or regulatory requirements. All updates will be posted on our website with the revised effective date. Continued use of our services indicates acceptance of any updates or modifications. We encourage users to review this Privacy Policy regularly to stay informed about how we protect and manage personal information.
8. Contact Us
For questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:
Email: [email protected]
Phone: 0800 721 100 (Toll-Free)
Head Office Address: Taifa Care Service Centre, Afya House, Cathedral Road, P.O. Box 30016-00100, Nairobi, Kenya